- Shipping and Delivery
Shipping and Delivery
Estimated Shipping Times
Orders placed on working days before 3pm will be dispatched the next working day if order has been paid. (Paypal, or credit card). If you place an order on Friday after 3pm, or during the weekend, it will not be processed until the following Monday.
If payment method is EFT, funds need to be cleared in our bank account before we process your order. Depending on the bank, this can create an additional delay between 1-3 working days. If your order is very urgent we strongly suggest paying by credit card or Paypal as the payment is recorded instantly.
After being dispatched, orders have different transit times depending on the final destination. These are estimated times and may vary for circumstances beyond our control.
Typical transit times with our courier company (Fastway) are:
Brisbane, Sunshine Coast, Gold Coast: 2-3 working days
QLD other: 2-4 working days
NSW: 3 - 4 working days
VIC: 2 - 4 working days
SA: 2 - 5 working days
WA: 7 - 15 working days
NT: 4 - 7 working days
TAS: 5 - 10 working days
PLEASE NOTE ADDITIONAL DELAYS MAY OCCUR DURING BUSY TIMES LIKE CHRISTMAS AND EASTER HOLIDAYS
Please use the shipping calculator when checking out (before paying you can check delivery charges)
on your shopping cart:
Orders damaged in transit
If you notice that the order is damaged before you accept it, let the courier know that you want to reject it and it will be returned to us. Please be so kind to send an email to firstname.lastname@example.org straight away notifying us about the situation. Once the parcel has come back to us we will credit the amount paid for the product.
If the order is damaged after you accept it, you have 24 hours to notify Maretai about it. In order to claim a damaged parcel, we need you to send us some pictures where it is clearly visible the following:
- Lot number on the package.
- The damage on the package and on the product (i.e. inner plastic bag).
Once we have these as evidence, we can open a quality control case, in order to process your refund.