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About us

Contact Us

  • Maretai Organics Online Store
  • 0732321251
  • ABN 20 804 899 037
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Returns

Returns Policy

You may return new, unopened and intact items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you are returning a product because you made a mistake when ordering, you need to organize the product to come back to our warehouse at your own cost. Once the product arrives this needs to be inspected to make sure is untampered and resalable. If the product is ok to be returned, we will process your refund. Please note as per current covid protocols, warehouses and transport companies are under staffed so all processes are taking much longer. If you are in urgency of the correct product we advise you to place a new order and send the incorrect item back. As soon as it arrives back to our warehouse we will let you know the outcome and refund your order if the product is intact.

 

Orders damaged in transit

If you notice that the order is damaged, before you accept it let the courier know that you want to reject it and it will be returned to us. Please be so kind to send an email to [email protected] straight away notifying us about the situation. Once the parcel has come back to us we will credit the amount paid for the product or send a replacement.

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